Ironwood Designs Troubles
Ironwood Designs make beautiful work. Furniture Matt made for my friend O.J. made me a believer. But, a word of caution here. For two months I have not been able to complete any of my Tantals. Have been banking on IWD furniture to complete the compliance parts that never come.
Matt has been quite successful in the “custom” work business. But he has apparently decided to take several very large orders, much larger than previous large business he’s taken. The problem is I do not think he is (or was) set up to fully support a such high volume business, and not at all to support both the high volume AND his current base of custom customers. I am sure he is making adjustments everywhere, but in the mean time many orders placed the last 2 months or so have not shipped, my two orders included.
That does not bother me as much as the fact that, 1) he is no longer replying to my emails, and, 2) when I get him on the phone I get promises he does not fulfill, and he’s made many. For a week I have been debating if I should just cancel the order and ask for a refund, get a couple of gas pistons and cheap looking pistol grips and get it over with.
I think you can take a chance if the stuff you are looking for is already “on hand”. But, if he needs make them from scratch, sit back and relax, or go to Hawaii on vacation or something. Don’t expect it any time soon.
