Sorry to hear of your experience. That definitely sucks. I personally have had nothing but good experience with them. You can make a return with them on just about anything (except ammo) after any amount of time with no questions asked. I even returned a pair of boots I bought from them after wearing them for a few months. The quality sucked so I sent them back and just checked off on the form that I wasn't happy with them and got a full refund (less shipping) fairly quickly. When SPG had that used AK mag special a while back, I made several orders. Whenever I got a rusty mag or one with some other problem, I just called them and they sent replacement mags without having to send back the bad ones.