Good luck. They are the shittiest people to deal with. I've never had luck talking to someone who actually could figure out what I was after. All four times I ended the call more pissed off than I had started.
Take it back to the dealer who sold it to you and see if they will swap it for a new gun.
Its a part failure that is obvious and the dealer may have better luck dealing with Century.
I really want one of these but if they are going to break it makes me think twice.
I may just save up a little more and get the DDI milled AK
That's kind of a bad luck and unusual failure, particularly being what I guess is your first ak, and low rounds. The fix should not be too difficult, if you get to where customer service is too much of a pain in the ass to deal with. Probably $10-$15 in parts.